Returns & Exchanges
Last updated: January 1, 2024
Your satisfaction is our priority. If something isn't right, we're here to make it right.
1. 30-Day Return Window
You may return most items within 30 days of delivery for a full refund or exchange. Items must be in their original, unused condition with all original packaging and accessories included.
2. How to Start a Return
Email hello@piccoli.ge with your order number and the reason for your return. We'll respond within 24 hours with a prepaid return label and instructions.
3. Refunds
Once we receive and inspect your return (typically within 2 business days), we will process your refund. The funds will appear in your original payment method within 5โ7 business days.
4. Exceptions
The following items cannot be returned: sale items marked as final sale, opened consumables, items marked "non-returnable" on the product page, and items returned without prior authorization.
5. Damaged or Defective Items
If your item arrives damaged or defective, please photograph the damage and email us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.
Questions about this policy? Contact us